About Me
IT Support Technician
Committed to continuous learning of new technologies and to providing reliable IT support through effective troubleshooting of hardware and software issues, system maintenance, and user assistance. Building skills in networking, diagnostics, and system administration through hands-on work and study.
Skills
Computer Networking
- Basic network setup and troubleshooting (WiFi, internet, LAN issues)
- Network diagnostics tools (ping, ipconfig, tracert)
Technical Support
- Windows 10/11 troubleshooting
- System performance diagnostics
- Software and printer support
- Windows tools (Safe Mode, System Restore, Event Viewer)
- Software installation and updates
- Antivirus checks and remediation
- Remote and in-person support
Infrastructure / Deployment Basics
- DNS configuration (A records, domain routing)
- Cloud deployment (AWS EC2, Cloudflare Pages)
- Email hosting setup (Zoho Mail / domain email configuration)
Experience
IT Support Technician
Performed Windows installation and version upgrades, software setup including Microsoft Office, and basic system configuration. Assisted in building desktop PCs, creating and testing LAN cables, and verifying wired network connectivity. Set up basic domain configurations and email hosting integration for user access and communication.
January 2026 – Present
Projects
Capstone Project: Full-Stack Matchmaking Platform — 2025–2026 (AI-assisted development + manual deployment)
github.com/geliradotdev/matchup
Built and deployed a full-stack application using a multi-branch Git workflow (frontend, backend, cloud). Frontend deployed via Cloudflare Pages, with object storage integration using Cloudflare R2. Backend deployed on AWS EC2 using Docker with a PostgreSQL/PostGIS containerized database. Configured SSL certificates, DNS routing, and reverse proxy setup for production access. Integrated Google Maps Geocoding API for location services.
- React
- FastAPI
- Docker
- AWS EC2
- PostgreSQL
- PostGIS
- Cloudflare Pages
- Cloudflare R2
- DNS configuration (domain + A records)
- SSL/TLS certificates
- Git (multi-branch workflow)
- Google Maps Geocoding API
Home Network Setup
Configured a basic local network with wired and wireless connectivity, tested stability, and verified device communication using network tools.
PC Assembly and Setup
Assembled a desktop PC, installed Windows, configured drivers, and set up essential software including Microsoft Office.
Education
Bachelor of Science in Information Systems
University of Cebu – Banilad
2021 – 2026
Training
Salesforce Intern
Accenture Technology Academy
Participated in Salesforce-focused training and practical exercises, gaining exposure to CRM platforms, business processes, and enterprise application workflows as part of an academic internship program.
February 9, 2026 – April 30, 2026
447 Hours
Cloud Infrastructure Intern
Accenture Technology Academy
Completed a Cloud Infrastructure internship involving technology training, hands-on activities, and exposure to cloud and infrastructure concepts as part of an academic on-the-job training program.
August 25, 2025 – December 22, 2025
232 Hours 10 Minutes
ServiceNow Fundamentals Training
Rococo / ServiceNow Training
Completed introductory ServiceNow training covering ITSM concepts such as incident management, service requests, and basic workflow automation. Gained familiarity with platform navigation and core IT service processes.
January 2024 – May 2024
Certificates
Salesforce Internship Certificate
View CertificateCloud Infrastructure Internship Certificate
View Certificate