About Me
IT Support Technician
Committed to continuous learning of new technologies and to providing reliable IT support through effective troubleshooting of hardware and software issues, system maintenance, and user assistance. Currently building skills in networking, diagnostics, and system administration through hands-on work and study.
Skills
Computer Networking
Basic network setup and troubleshooting (WiFi, internet connectivity, LAN issues), using tools like ping, ipconfig, and tracert for diagnostics.Technical Support
Windows 10/11 troubleshooting, system performance issues, software and printer support, Windows diagnostics (Safe Mode, System Restore, Event Viewer), software installation and updates, antivirus checks, and remote/in-person support.Experience
IT Support Technician
Performed Windows installation and version upgrades, software setup including Microsoft Office, and basic system configuration. Assisted in building desktop PCs, creating and testing LAN cables, and verifying wired network connectivity. Set up basic domain configurations and email hosting integration for user access and communication.
January 2026 – Present
Projects
Home Network Setup
Configured a basic local network with wired and wireless connectivity, tested stability, and verified device communication using network tools.
PC Assembly and Setup
Assembled a desktop PC, installed Windows, configured drivers, and set up essential software including Microsoft Office.
Education
Bachelor of Science in Information Systems
University of Cebu – Banilad
Training
IBM IT Support
Coursera
Introduction to Cybersecurity
Cisco Networking Academy
Networking Basics
Cisco Networking Academy